Return & Refund Policy
Return & Refund Policy
At Skin Sol, customer satisfaction is our priority. If there is any issue with your order, we are here to assist you.
Return Policy
We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.
To qualify for a return, the item must meet the following conditions:
- Must be in the same condition as delivered
- Unused and unopened
- Original packaging and tags must be intact
- Proof of purchase or order receipt is required
To request a return, please contact us at:
Please note that returns sent without prior approval will not be accepted. Once your request is approved, we will share complete return instructions, including where to send the parcel.
Damaged or Incorrect Items
Please check your order as soon as it is delivered.
If you receive a damaged, defective, or wrong item, contact us immediately so we can resolve the issue as quickly as possible.
Items Not Eligible for Return
Certain products cannot be returned, including:
- Perishable products
- Customized or personalized items
- Personal care and skincare products
- Hazardous or flammable items
Additionally, sale items and gift cards are non-returnable.
If you are unsure whether your product is eligible, please contact us before placing your order.
Exchange Policy
For exchanges, the easiest process is:
- Return the original product
- After approval, place a new order for the desired item separately
Refund Policy
Once we receive your returned item, it will be inspected and we will inform you about the approval status.
If your refund is approved:
- The amount will be sent back to your original payment method
- Refund processing may take up to 10 business days
- Bank or payment gateway processing times may vary
If 15 business days have passed after approval and you still have not received your refund, please contact us.
📧 skinsolcare@gmail.com
Phone / WhatsApp: 0309-0904000